Terms & Conditions

Hunter Holiday Homes Ltd arranges bookings of holiday lodge accommodation as agents for the owners of the property. HHH does not own any lodge accommodation. The hiring contract is between the hirer and the owner of the property. HHH as agent is not party to that contract at any time and will have no liability for any fees, expenses, damages, or loss resulting from the booking.

No contract exists with the owner until a booking has been confirmed by email (or by post where necessary) following an online or telephone reservation with a deposit of £50 paid. This will be provided within 7 days of a booking being placed.

When a booking is submitted using our online reservation system an automatically generated booking summary will be sent by email to the email address provided in the booking form.

HHH as agent reserves the right to refuse any bookings in line with owner’s wishes and where they are considered unsuitable for the property concerned.

All bookings incorporate the conditions set out below.

Authority

The person whose name appears on the booking form certifies that he or she is authorised to agree the Booking Conditions on behalf of all the persons staying at the property booked, including those substituted or added at a later date. This person must be a member of the party occupying the property, and must be 18 years of age or over. Bookings for single sex groups are only allowed by prior arrangement and for persons over 25 years of age. A security deposit may be required (see below).

Hirer's Obligation

The hirer agrees:

1) To permit the owners and agents reasonable access to the property to carry out any urgent maintenance. Where possible prior arrangements will be made.

2) Not to sublet or share the property, except with persons nominated on the booking form.

3) The maximum number of persons allowed at the property is clearly stated, and must not be exceeded (Owners reserve the right to refuse entry to the property or to terminate the hire without notice and without refund in the event of a hirer breaching this condition). No additional guests are allowed to visit the accommodation or stay overnight without prior permission of HHH.

4) Any problems you may encounter with the property must be reported to HHH as agents as soon as possible and not left until the day of departure or returning home.

5) To keep the property and all furnishings, fixtures, fittings and effects in the same state of cleanliness, repair and condition as they were in at the commencement of the stay.

Damage Charge

When accepting our booking terms guests accept responsibility for any damage caused by any member of their party (including pets) and agree to pay in full for any costs incurred as a result. This includes the cost of any damage to furniture, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay.

Anything broken or damaged should be repaired or replaced with an article of similar type or value to the satisfaction of the owner. If this is not possible any damage or breakage should be reported to the agent.

The owner reserves the right to raise an invoice for the cost of any damage, replacements or repairs caused during a stay within a reasonable time after departure. HHH will provide an explanation together with photographic evidence wherever possible.

Security Deposit

On occasions a £50 security deposit in advance of a stay which will be required (stays at Tattershall lakes will require a £100 bond on top of the final balance which will be refunded after your stay) For bookings after 1st January 2020 this will be taken as an additional £50 payment when the balance is made. This will only be called upon under advice if there is damage to furniture, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay. If not called upon then it will be refunded within 7 days of departure . A security deposit will be required without exception for single sex groups, mixed sex groups under 25 years old and all overseas guests .

Single Sex Groups/ Groups of Young Persons

Your stay will be on a family park. As such bookings for single sex groups will only be allowed where all persons in the group are over the age of 25. Bookings for mixed groups of young persons will be allowed where all persons in the group are over 18. No stag or hen parties are permitted without exception. When accepting these bookings a security deposit will be required along with some additional information about a stay. Specific park rules which are appropriate will be pointed out and written assurance sought from the person who is making the booking that these requirements will be followed. The park management will ask people to leave if there are reports of noise or unsociable behaviour. No refund will be given should this happen.

Electricity & Gas

Is included in the rental, however we reserve the right to take an additional charge if usage exceeds what is the norm for the time of year/number in the party.

Pets

Only house-trained dogs over 6 months old (to a maximum of TWO unless where specified on the lodge listing) are welcome at lodges which are clearly stated as pet/dog friendly. We regret we are unable to accept any other pets including cats. Occasionally by arrangement we will accept more than two dogs if they are of small breed. There is a supplement of £10 per dog per stay. Some lodges require a security deposit which will be noted in the lodge listing.

Where dogs are allowed, owners are responsible for any extra cleaning that may be required, either in the property or the grounds and any costs so incurred will be pursued as above.
Dogs MUST NOT under any circumstances be left in the lodges unattended or be allowed to sit or sleep on any furniture or beds.
There are additional rules for accepting dogs at the various parks where the lodges are located. These are noted in the ‘Need to know’ section of the lodge listing.
Dogs shall not cause any annoyance or become a nuisance, or intimidate occupants of adjoining premises.
Dogs must be kept on a lead under the control of a responsible adult at all times and wear a collar with identity tag.
Please clean up after your dog at all times and use the designated ‘dog poo’ bins.
We regret we are unable to accept certain breeds of dog (generally those deemed dangerous under the Dangerous Dogs Act or large dogs which we deem unsuitable for a family holiday park). If in doubt guests should check in advance.
Most lodges which accept dogs have a gated outside deck area unless specified.
Owners and their agents, reserve the right to insist upon the removal of animals in the event of a breach of these conditions.

Leisure Facilities

All lodges have complimentary use of the leisure facilities at Choices Health Club in Troutbeck Bridge (full details are on our website).

This membership is renewed annually in December it may not be available when the stay is taken. In these circumstances no refund or compensation will be provided. Should the facility no longer be available we will endeavour to notify all bookings which are affected.

All guests staying at lodges at White Cross Bay have the option to purchase a leisure pass on arrival which allows them to use the swimming pool, small gym and steam room. This is at the discretion of the park owners and we have no responsibility or liability for this service nor the price charged. (Currently £15 Feb 2020 – subject to changes).

Hot Tubs

All hot tubs are maintained to strict industry standards and HSE guidelines by separate qualified independent contractors on behalf of the property owners.

This includes changing the water between guest stays and checking the water condition on a regular basis. Whilst every effort is made to have a hot tub ready for immediate use by the arrival time stated, this may not always be possible. In such cases the hot tub will usually be ready to use later that day unless otherwise advised. In such cases no compensation or refund is payable unless the hot tub is faulty.

Information about using a hot tub safely is provided before a stay at all lodges with a hot tub and on a prominent notice near the tub. All hot tub users should wear an appropriate bathing suit.

Usage of a hot tub is at a guests own risk and HHH accepts no liability for anything which may happen to a guest as a direct result of using a hot tub.

Park rules specify that noise is kept to a minimum and guests do not use the hot tub after 10pm.

Disabled Access

All lodges have steps leading up to the decking and front door (except where detailed). Most lodges may therefore be unsuitable for wheelchair users, people with mobility problems or the elderly. Guests should check with us before booking.

No Smoking

All lodges are non-smoking and guests are requested not to smoke inside any of the lodges. If there is evidence of smoking and a lodge needs to be de-odorised then a charge of £50 (Tattershall lakes £100) will be taken.

Cancellation and Refund Policy

If the hirer wishes to cancel their booking, he/she should advise us immediately by telephone, followed by a confirmatory letter or email.

If only a £50 deposit has been paid then this is non refundable. Once the balance has been paid (i.e within 8 weeks of a stay) then a refund will only be made if we are able to re-let the lodge. The amount will depend on the rental received less the £50 non-refundable deposit element of the booking.

If we are not able to re-let, the owner shall be entitled to retain all payments already made, and to recover, if not already paid, the balance of the hiring charge.

Cancellation of bookings due to “Acts of God” or matters beyond our control will not be accepted where access is still possible to the property.

To cover against any potential financial loss which may be incurred by cancelling a stay (in line with our cancellations policy) we recommend all guests consider taking out a suitable travel insurance/cancellation policy.

A potentially suitable policy through Booking Protect (www.bookingprotect.com) which provides a comprehensive Refund Guarantee (subject to specific terms) will be offered at the time all booking is are made. This can added to the booking at any time up to when the balance is paid.

It cannot be added after full payment has been made. In providing information about this policy we are not recommending or advising on this product. Where this cover is not taken guests should consider their own insurance policy.

Lost Property

We will retain lost property items for 28 days from the date of departure if they are found by our representatives or the independent cleaning teams. Please inform us if you have left anything behind and we will endeavour to return it as soon as possible if it has been found. No food or drink items will be retained. A £15 minimum charge will be passed for return of items to cover the collection, packaging and time involved in returning the item. Alternatively, items can be collected from our Bradford Office.

Bradford office address:

Old Allen House, Old Allen Road, Thornton, Bradford, West Yorkshire, BD13 3RY

Important Note

Once you have received your receipt and confirmation of your booking, you must check it carefully and report any discrepancies or errors immediately. We reserve the right to modify our booking terms and conditions at any point. A copy of the latest booking terms and conditions is available on our website.

Company Details

Company Name – Hunters Holiday Homes LTD

Registered Address – Old Allen House, Old Allen Road, Thornton, Bradford, BD13 3RY

Company Number – 12713218

UK Jurisdiction Clause

Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of the contract in either the Scottish or the English courts.

If you live in Northern Ireland you can bring legal proceedings in respect of the contract in either the Northern Irish or the English courts.

Merchant Legal Name

Hunters Holiday Homes Ltd

Members of PTS

Hunters Holiday Homes are members of Protected Trust Services (PTS), who operate a client trustee account. All client money paid to Hunters Holiday Homes is paid into the trust account which ensures all consumer funds are financially protected. This is in line with the UK and EU Package Travel Regulations of 2018 for consumer protection.

Click here for PTS Terms and Conditions